We warrant that the products sold in our website, other than explicitly stated, are 100% free from defects in material and workmanship.
We warrant our products for 3 years under normal, non-commercial use. Defective products could be replaced if returned within a year since the date of purchase. The return must be accompanied by a Return Merchandise Authorization (RMA) number, which is to be issued upon request, and must be shipped prepaid.
The warranty period is a year from the date of original purchase. A replacement item, if sent, does not restart, or in any way extend the warranty period.
For battery pack or battery related products, cell capacity depletion over time under regular use is normal, and is not an indication of defect.
Our warranty does not extended to any products that are physically damaged or that are not under normal operating conditions as a result of misuse or improper installation on the buyer/user's part.
Where applicable, all requests for warranty returns must be accompanied by a proof of purchase and be made through the dealer or outlet where the battery pack was originally purchased.
If you change your mind and want to return the item for a refund, you can contact our customer services department and obtain a Return Merchandise Authorization (RMA) number within 30 days of purchase. Return within 60 days from purchase can be for exchange, credit or refund at our discretion. NO REFUND accepted after 60 days of receipt.
A product returned for refund or exchange must be in its original packaging, and it must be complete, and undamaged. Customer is responsible for shipping charges on returned items. For your protection, we strongly recommend that you insure your return shipment against loss or damages, and that you use a shipper that can provide you with proof of delivery.
This warranty does not extend to devices, such as computers or power tools that are powered by our battery packs. We shall not be responsible for the improper use of our product(s). Warranty and Return Policy for all the clearance promotional items would be revised as follows:
3 years warranty is provided for promotional items from the date of original purchase under normal and non-commercial use. Replacement items, if issued, do not restart or in any way extend the warranty period.
All items if returned for whatever reasons must be accompanied by a Return Merchandise Authorization (RMA) Number, which is to be issued upon request. Items returned without RMA# will delay the process or be ignored.
If you are not satisfied with our product(s), please contact us to obtain a RMA Number within 30 days of purchase. And products must be returned 100% complete, including all components, original boxes and packing materials, manuals, and other accessories provided by the manufacturer. We reserve the right to charge a twenty percent (20%) restocking fee for NON-DEFECTIVE returns.
A replacement will be arranged for all defective products returned, subject to verification of defect. However, products returned must be 100% complete.
Refund request would be accepted ONLY when replacement items are not available.
Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the Products ordered, unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions in How to Cancel and Order. Non-acceptance of an order may be a result of one of the following:
The product you ordered being unavailable from stock
Our inability to obtain authorisation for your payment
The identification of a pricing or product description error
Your failure to meet the eligibility to order criteria set out in the main Terms and Conditions"
The works of authorship such as all designs, graphics, texts, and images stated in this website, are reserved by https://www.ibatterys.com. Without the official agreement from the owner, these materials should not be copied, transmitted, displayed, distributed, or reproduced illegally for any business or commercial purposes.
Your security is our top priority. We are dedicated to keep your account information safe and secure. You can complete your payment through Paypal, which adopt an advanced secure socket layer (SSL) in our website that can make your transaction safe and secure. However, it does not mean that we will be responsible for the confidentiality of your account and password. Therefore, please make sure that you keep your password safe. If you are under 18, all of your transactions must be made under the supervision of your parents or guardians.
You acknowledge that we may disclose and transfer any information that you provide through this Website to any company within the ebatterys.co.uk for carrying out or sending information about our new products and promotions to you or if we have the right or obligation to disclose or are permitted or compelled to disclose such kind of information by law.
We do not exclude the possibility that our products may run out of stock in our local warehouse. In this case, we reserve the right to ship the products from other place without any additional fees.